How can I contact the driver?
As soon as you have selected a trip, we will forward you directly to the provider's website.There please click on the button "Contact driver". To do this, you must log in first.
Here you have the possibility to send a personal message to the driver. Then you can click on "Show mobile number" to see the driver's mobile number. The mobile phone number is only visible after initial contact by message.
If the driver has decided not to show his mobile number publicly, he will inform you later by private message.
When do I have to be at the meeting point?
Please arrive at the meeting point 5 minutes before departure and let the driver know immediately if you are late. Drivers usually wait ten minutes, provided they have been informed.
Can I bring my luggage?
Luggage should correspond to the information in the travel offer. "Large" corresponds to a large suitcase (25 kg), "medium" corresponds approximately to the maximum hand luggage size (10 kg) and small is a handbag or a small backpack (5 kg).
How does the payment work?
Payment can be made by credit card, PayPal or by SOFORTÜBERWEISUNG (Klarna) by bank transfer.
After selecting the desired reservation (journey and number of seats), you will be redirected to the payment page of our partner BlaBlaCar. There you can make your payment.
Can I cancel?
Something's coming up and you can't go? In this case please cancel immediately - at the latest the day before or a few hours before departure. So the driver still has the possibility to assign your place elsewhere.