Service hotline: +43 (0) 5/1717 *
Frequently asked questions / FAQs: https://www.oebb.at/en/fragen-und-antworten/fragen-und-antworten
* The number is subject to a charge. The amount of the fee depends exclusively on the caller's respective landline or mobile phone contract. ÖBB does not charge any additional costs.
You can find the form to apply for reimbursements in case of non-use or partial use of your ticket HERE.
Compensation for delays
You can find the application for compensation for train delays HERE.